708.DOC Complete Communicator Gold for Windows Using pcAnywhere v4.5 This document is provided as "For your information" and as is. Neither The Complete PC nor any of it's employees assume any responsibility for consequences resulting from the use of the following information nor can the Complete PC technical support provide help with this document. The user of said information does so at his or her own risk. This document discusses the operation of Symantec's pcAnywhere with the Complete Communicator Gold. The following information will describe the changes necessary to pcAnywhere's configuration parameters to have it function with the Complete Communicator Gold. Note that the following information is presented with the assumption that you are using a mouse. If you are not using a mouse, please refer to the pcAnywhere manual for keyboard equivalents. Setting up pcAnywhere, Host/Remote Programs To configure pcAnywhere, either the Host or Remote program, for use with the Complete Communicator Gold you must do the following. Choose Hardware Configurations and hit return. Then select Serial: Modem and hit return. Choose the device/port that the Complete Communicator Gold is configured for. Move the cursor bar the Modem and hit return. Choose "Select from Modem List". You will be presented with a list of modems that pcAnywhere supports. Select Hayes V-Series 9600 as your modem type. The software will prompt you to edit the modem configuration. Choose yes and change the baud rate to 38,400. Hit ESC and click on yes to save the changes. Hit ESC to return to the main menu. IMPORTANT! When running pcAnywhere with the Windows TSR's loaded do not try to run Windows remotely. The Windows version of Communicator Gold will not allow you to access Windows. Using Communicator Gold with Windows TSR's loaded and pcAnywhere Host program Special considerations must be exercised when operating with the TSR's for the Complete Communicator Gold for Windows and pcAnywhere. There are four methods that the Windows version of Communicator Gold uses to answer the phone. These methods are: 1. Voice 2. Fax 3. Modem The fourth method, Auto Voice/Fax, is setup exactly the same as the Voice mode. Voice When Communicator Gold for Windows is setup in voice mode Voice Mail must be set up with Modem access enabled. To enable modem access you need to go into the Voice Mail application, click CONFIGURE then click on FAX & MODEM Access. You must click on the Enable access to MODEM services and choose an access number. (This number is essentially a mailbox that is set aside for modem use only) Once the access has been enabled and a access number has been issued the caller must have the appropriate dialing string in pcAnywhere to maneuver through to the modem. The example below illustrates a typical dial string. The commas are used to generate pauses between the issuing of touch tones. Actual time value of each comma may differ from machine to machine. Make adjustments as necessary. The best way to determine the appropriate number and distribution of commas for a successful dial string is to listen in on the phone call when pcAnywhere is dialing out to approximate the location and duration of pauses needed.. A typical dial string with voice answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then the modem access number. Example: 1-408-555-1212,,,,,,,,,3 ( 3 being the Modem access number) Fax When the Communicator Gold is set to answer as a fax then a further adjustment will needs to be made to compensate for the fax capability. The above dialing string in pcAnywhere has to be modified so that when the Communicator Gold answers the phone pcAnywhere automatically routes the call into voice mail. The dialing string with fax answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then a number to enter voice mail (This can be any number between 0 and 9) and then two commas followed by the modem access number. Example: 1-408-555-1212,,,,,,,,,?,,,3 ( ? being any number between 0 and 9 and 3 being the Modem access number) Modem If the Complete Communicator Gold is setup to answer as a modem then no special action is required, however, since the Communicator Gold software will still issue a greeting for the modem mailbox, a few pauses following the phone number may help. A standard setup would consist of just the phone number of the Communicator Gold with pcAnywhere followed by 3 commas. Example: 1-408-555-1212,,, (3 Commas) Other Considerations If problems develop please check the following for possible problems. Make sure the Com port setting in pcAnywhere matches the setting on the Complete Communicator Gold. If you receive a failure in connecting be sure to check the modem with a communications package to ensure the modem functions properly. Be sure to check to see if the modem initialization string matches the above configuration. If problems still occur contact Symantec to ensure your pcAnywhere settings are correct.