The Complete Communicator for Windows Using Lap Link Pro 4.0 This document is provided as "For your information" and as is. Neither The Complete PC nor any of it's employees assume any responsibility for consequences resulting from the use of the following information nor can the Complete PC technical support provide help with this document. The user of said information does so at his or her own risk. This document discusses the operation of Lap Link Pro 4.0 with the Complete Communicator modem. The following information will describe the changes necessary to Lap Link Pro's configuration parameters to have it function with the Complete Communicator modem. Note that the following information is presented with the assumption that you are using a mouse. If you are not using a mouse, please refer to the Lap Link Pro's manual for the keyboard equivalents. Setting up Lap Link Pro To configure Lap Link Pro for use with the Complete Communicator the modem initialization string must be set to the following. First you must execute the Lap Link program. Then choose Options and select Port/Modem Setup. Choose the modem serial port used by the Complete Communicator modem. You will be presented with a modem list. The Complete Communicator will not be listed in the selection menu so you must choose User Customized. In the initialization string field enter the following string: Note: Lap Link Pro assumes the AT command and is excluded from the string. &F&C1&D2 MNP users note: Use the following string instead of the one above for higher data throughput: &F&C1&D2\A3\N3\Q3\V1%C1\J0 (0=Zero, 1=One) The settings Tone Dial and Auto Answer will have to be checked if they aren't already. Then goto Setup Port... and make sure Enable Port, Use Modem, and Forced Standard (3- Wire) Mode are all checked. Set the Baud Rate setting to the modem's maximum speed of 2,400 (9,600 for MNP users). Click OK and then Done to save the changes . The Complete Communicator is now configured for Lap Link Pro. Using Lap Link Pro with the Modem Mailbox This paragraph is provided for people who are planning to use Lap Link Pro while the Complete Communicator's Voice Mail system operates. For the Complete Communicator to answer the phone the program, the Windows TSR's must be loaded before using Lap Link. Since Lap Link Pro does not operate in resident memory, it must be on screen at all times for it to function. If Lap Link Pro is not operating in the foreground, the caller will hear a click when he/she transfers to the modem mailbox but will not have functional access to the modem. The call at that point will have been passed to nothing, and the Communicator software would have already released the call. Be sure that Lap Link Pro is indeed actively running on the screen. Calling a Communicator with Windows TSR's loaded Special considerations must be exercised when operating with the TSR's for the Complete Communicator for Windows and Lap Link Pro. There are four methods that the Windows version of Communicator uses to answer the phone. These methods are: 1. Voice 2. Fax 3. Modem The fourth method, Auto Voice/Fax, is setup exactly the same as the Voice mode. Voice When Communicator for Windows is setup in voice mode Voice Mail must be set up with Modem access enabled. To enable modem access you need to go into the Voice Mail application, click CONFIGURE then click on FAX & MODEM Access. You must click on the Enable access to MODEM services and choose an access number. (This number is essentially a mailbox that is set aside for modem use only) Once the access has been enabled and an access number has been issued the caller must have the appropriate dialing string in Lap Link Pro to maneuver through to the modem. The example below illustrates a typical dial string. The commas are used to generate pauses between the issuing of touch tones. The actual time value of each comma may differ from machine to machine. Make adjustments as necessary. The best way to determine the appropriate number and distribution of commas for a successful dial string is to listen in on the phone call when Lap Link Pro is dialing out to approximate the location and duration of pauses needed.. A typical dial string with voice answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator answers on 2 rings), then the modem access number. Example: 1-408-555-1212,,,,,,,,,3 ( 3 being the Modem access number) Fax When the Communicator is set to answer as a fax then a further adjustment will needs to be made to compensate for the fax capability. The above dialing string in Lap Link Pro has to be modified so that when the Communicator answers the phone Lap Link Pro automatically routes the call into voice mail. The dialing string with fax answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator answers on 2 rings), then a number to enter voice mail (This can be any number between 0 and 9) and then two commas followed by the modem access number. Example: 1-408-555-1212,,,,,,,,,?,,,3 ( ? being any number between 0 and 9 and 3 being the Modem access number) Modem If the Complete Communicator is setup to answer as a modem then no special action is required, however, since the Communicator software will still issue a greeting for the modem mailbox, a few pauses following the phone number may help. A standard setup would consist of just the phone number of the Communicator with Lap Link Pro followed by 3 commas. Example: 1-408-555-1212,,, (3 Commas) Note that the Windows TSR's are not necessary for Lap Link Pro to work. If you choose to omit executing the Windows TSR's and run the Complete Communicator modem alone for a particular session, simply setup the software as if the Communicator is just a modem without the TSR's loaded into memory. The caller would not need to deal with maneuvering through the Voice Mail to access the modem. Other Considerations If problems develop please check the following for possible problems. Make sure the Com port setting in Lap Link Pro matches the setting on the Communicator. If you receive a failure in connecting be sure to check the modem with a communications package to ensure the modem functions properly. Be sure to check to see if the modem initialization string matches the above configuration. If problems still occur contact Traveling Software to ensure your Lap Link Pro settings are correct.