258.DOC Complete Communicator Gold for Windows Using Close-Up v4.0 This document is provided as "For your information" and as is. Neither The Complete PC nor any of it's employees assume any responsibility for consequences resulting from the use of the following information nor can the Complete PC technical support provide help with this document. The user of said information does so at his or her own risk. This document discusses the operation of Norton-Lambert's Close- Up v4.0 with the Complete Communicator Gold. The following information will describe the changes necessary to Close-Up's configuration parameters to have it function with the Complete Communicator Gold. Note that the following information is presented with the assumption that you are using a mouse. If you are not using a mouse, please refer to the Close-Up manual for keyboard equivalents. Setting up Close-Up Close-Up consists of two programs: Support and Customer/Terminal. To set up either side you'll need to install the program either to your hard drive or a floppy disk. Then run either the Support or Customer programs as per the instructions in the Close-Up manual. The settings for the modem will be the same in the Support and Customer/Terminal software. For the Support program, you select setup from the menu. Highlight the Modem section and hit return. This will present you with a list of modems. Arrow or scroll down to the selection, Hayes Ultra 9600 and hit return. Next move to the Baud Rate and hit return until the software displays 38400 baud. Make sure that Auto Answer is set to yes. The Customer program follows the same instructions except that you must hit ALT M to get to the menu. Alternate Method For users who would like to run Close-Up with the Communicator Gold's TSR's then you will have to do the following instead. Close-Up permits an alternate method of setup. The Close-Up software allows the user to edit the modem configuration files to the users liking. By doing this we can setup a modem type specifically for the Communicator. To do this type "Support Edit" or "Customer Edit". Choose Modems and arrow or scroll down the the selection Complete PC, hit return. You are now able to edit the modem setup. You can change the name to Complete Communicator Gold or to whatever you wish. Next, hit return again and you will be presented with a Modem Initialization Sequence, replace the existing string with the following: AT&F&C1&D2\A3\N3\Q3\V1%C1\J0\ Once you've entered the string hit return, and then hit the ESC key twice. This will bring you back to the main edit menu. Arrow over to EXIT and hit return. Make sure to save the new changes. You can now select Complete PC as opposed to Hayes Ultra 9600. The Customer program follows the same instructions except that you must hit ALT M to get to the menu. Calling a Communicator with Windows TSR's loaded Special considerations must be exercised when operating with the TSR's for the Complete Communicator Gold for Windows and Close- Up. There are four methods that the Windows version of Communicator Gold uses to answer the phone. These methods are: 1. Voice 2. Fax 3. Modem The fourth method, Auto Voice/Fax, is setup exactly the same as the Voice mode. Voice When Communicator Gold for Windows is setup in voice mode Voice Mail must be set up with Modem access enabled. To enable modem access you need to go into the Voice Mail application, click CONFIGURE then click on FAX & MODEM Access. You must click on the Enable access to MODEM services and choose an access number. (This number is essentially a mailbox that is set aside for modem use only) Once the access has been enabled and a access number has been issued the caller must have the appropriate dialing string in Close-Up to maneuver through to the modem. The example below illustrates a typical dial string. The commas are used to generate pauses between the issuing of touch tones. Actual time value of each comma may differ from machine to machine. Make adjustments as necessary. The best way to determine the appropriate number and distribution of commas for a successful dial string is to listen in on the phone call when Close-Up is dialing out to approximate the location and duration of pauses needed.. A typical dial string with voice answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then the modem access number. Example: 1-408-555-1212,,,,,,,,,3 ( 3 being the Modem access number) Fax When the Communicator Gold is set to answer as a fax then a further adjustment will needs to be made to compensate for the fax capability. The above dialing string in Close-Up has to be modified so that when the Communicator Gold answers the phone Close-Up automatically routes the call into voice mail. The dialing string with fax answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then a number to enter voice mail (This can be any number between 0 and 9) and then two commas followed by the modem access number. Example: 1-408-555-1212,,,,,,,,,?,,3 ( ? being any number between 0 and 9 and 3 being the Modem access number) Modem If the Complete Communicator Gold is setup to answer as a modem then no special action is required, however, since the Communicator Gold software will still issue a greeting for the modem mailbox, a few pauses following the phone number may help. A standard setup would consist of just the phone number of the Communicator Gold with Close-Up followed by 3 commas. Example: 1-408-555-1212,,, (3 Commas) Other Considerations When using the Windows version of the Complete Communicator Gold you cannot remotely access Windows. The background code for the CCOM Gold will not allow Windows to load. If problems develop please check the following for possible problems. Make sure the Com port setting in Close-Up matches the setting on the Complete Communicator. If you receive a failure in connecting be sure to check the modem with a communications package to ensure the modem functions properly. Be sure to check to see if the modem initialization string matches the above configuration. If problems still occur contact Norton-Lambert to ensure your Close- Up settings are correct.