268.DOC The Complete Communicator Gold for Windows Using Carbon Copy for Windows This document is provided as "For your information" and as is. Neither The Complete PC nor any of it's employees assume any responsibility for consequences resulting from the use of the following information nor can the Complete PC technical support provide help with this document. The user of said information does so at his or her own risk. This document discusses the operation of Carbon Copy for Windows with the Complete Communicator Gold modem. Carbon Copy's configuration parameters to have it function with the Complete Communicator Gold modem. Note that the following information is presented with the assumption that you are using a mouse. If you are not using a mouse, please refer to the Carbon Copy for Windows manual for the keyboard equivalents. Setting up Carbon Copy for Windows To configure Carbon Copy for Windows for use with the Complete Communicator Gold the modem must be set to the following. Run either the Guest or Host applications. Choose Options from the menu. Then select Port Settings. Choose the Com port the Communicator Gold is configured for and choose 38400 for the port speed. The Complete Communicator Gold is not on the modem selection menu so you will choose Hayes Ultra 9600 and then click OK. IMPORTANT! When installing the resident portions of Carbon Copy for Windows with Windows TSR's loaded make sure Windows TSR's load first. Calling a Communicator with Windows TSR's loaded Special considerations must be exercised when operating with the TSR's for the Complete Communicator Gold for Windows and Carbon Copy for Windows. There are four methods that the Windows version of Communicator Gold uses to answer the phone. These methods are: 1. Voice 2. Fax 3. Modem The fourth method, Auto Voice/Fax, is setup exactly the same as the Voice mode. Voice When Communicator Gold for Windows is setup in voice mode Voice Mail must be set up with Modem access enabled. To enable modem access you need to go into the Voice Mail application, click CONFIGURE then click on FAX & MODEM Access. You must click on the Enable access to MODEM services and choose an access number. (This number is essentially a mailbox that is set aside for modem use only) Once the access has been enabled and a access number has been issued the caller must have the appropriate dialing string in Carbon Copy for Windows to maneuver through to the modem. The example below illustrates a typical dial string. The commas are used to generate pauses between the issuing of touch tones. Actual time value of each comma may differ from machine to machine. Make adjustments as necessary. The best way to determine the appropriate number and distribution of commas for a successful dial string is to listen in on the phone call when Carbon Copy for Windows is dialing out to approximate the location and duration of pauses needed.. A typical dial string with voice answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then the modem access number. Example: 1-408-555-1212,,,,,,,,,3 ( 3 being the Modem access number) Fax When the Communicator Gold is set to answer as a fax then a further adjustment will needs to be made to compensate for the fax capability. The above dialing string in Carbon Copy for Windows has to be modified so that when the Communicator Gold answers the phone Carbon Copy for Windows automatically routes the call into voice mail. The dialing string with fax answering would consist of the number, followed by commas to pause long enough for the greeting to play, (Approx. nine (9) commas if Communicator Gold answers on 2 rings), then a number to enter voice mail (This can be any number between 0 and 9) and then two commas followed by the modem access number. Example: 1-408-555-1212,,,,,,,,,?,,,3 ( ? being any number between 0 and 9 and 3 being the Modem access number) Modem If the Complete Communicator Gold is setup to answer as a modem then no special action is required, however, since the Communicator Gold software will still issue a greeting for the modem mailbox, a few pauses following the phone number may help. A standard setup would consist of just the phone number of the Communicator Gold with Carbon Copy for Windows followed by 3 commas. Example: 1-408-555-1212,,, (3 Commas) Note that the Windows TSR's are not necessary for Carbon Copy for Windows to work. If you choose to omit executing the Windows TSR's and run the Complete Communicator Gold modem alone for a particular session, simply setup the software as if the Communicator Gold is just a modem. The caller would not need to deal with maneuvering through the Voice Mail to access the modem. Other Considerations If problems develop please check the following for possible problems. Make sure the Com port setting in Carbon Copy for Windows matches the setting on the Communicator Gold. If you receive a failure in connecting be sure to check the modem with a communications package to ensure the modem functions properly. Be sure to check to see if the modem initialization string matches the above configuration. If problems still occur contact Microcom to ensure your Carbon Copy for Windows settings are correct.