CPC091692

                    The Complete Communicator
                    Voice Detection Threshold
                                
                                

This document is provided as "For your information" and as is.
Neither The Complete PC nor any of it's employees assume any
responsibility for consequences resulting from the use of the
following information nor can the Complete PC technical support
provide help with this document.  The user of said information
does so at his or her own risk.

The Complete Communicator is voice activated for both Incoming
and Outgoing Message functions.  The board must detect voice in
order for these features to work.  The following information
describes how the Voice Detection Threshold value affects these 2
features.

                            Incoming:

The Voice Detection Threshold value will control the sensitivity
of the CCOM board when "listening" for incoming voice.  If this
value is set too high for your system, you may find callers being
cut off by the system prompts during the recording of speech.
The callers can Continue Recording after being cut off, but it
can be confusing to the caller.  If you experience this symptom,
you should lower this value.  Lowering the value of this
parameter makes the board more sensitive to incoming voice.

If Voice Detection Threshold value is set too low, or too
sensitive, you may find that our board stays off hook longer than
it should.   This is because it is set so sensitive that any
noise will trigger the recording process.

                            Outgoing:

When our board attempts an Outgoing Message, the first thing the
board does is try to detect dialtone from the phone line.  If the
Voice Detection Threshold value is set too high, it may not
"hear" dialtone and not dial the recipient's phone number. If it
does dial and your recipient answers the phone, the board may not
"hear" the person say "Hello?".  The Outgoing Message will not
play if it does not hear voice.  If you are experiencing this
symptom, you should lower the Voice Detection Threshold value.

If the Voice Detection Threshold value is set too low, the board
will dial the recipient's number but play your Outgoing Message
before your recipient answers.  The board is set so sensitive
that it detects ringing as voice.  You would increase the value
to cure this symptom.

As you can see from the above information, Voice Detection
Threshold can be a very important parameter!  The default value
for Voice Detection Threshold is 10.  The average CCOM owner
keeps this value set anywhere from 7-10.

To change the Voice Detection Threshold you need to go into the
INSTALLC program.  Choose Modify Existing Parameters, then
Telephone System Information.  This is the screen that you will
make modifications to Voice Detection Threshold.  Lower the
number in small increments to increase the voice detection, then
press F10 twice to save your changes and reboot.  You must reboot
for the new settings to be effective.